Privacy Policy

Effective date: 1 July 2025  ·  Last updated: 1 July 2025

iMerge Business Solutions Pvt Ltd ("iMerge", "we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, share, and protect your personal information when you use our website and services.

1. Information We Collect

Information you provide directly

When you contact us, request a demo, or use our products, we collect information such as your name, email address, phone number, company name, and any other details you choose to share with us.

Information collected automatically

When you visit our website or use our products, we automatically collect certain technical information including your IP address, browser type, operating system, pages visited, time spent on pages, and referral URLs. We use cookies and similar tracking technologies to collect this information.

Information from third parties

We may receive information about you from third-party services such as analytics providers, advertising partners, and social media platforms when you interact with our content on those platforms.

2. How We Use Your Information

To provide and improve our services

We use your information to deliver our products and services, respond to your enquiries, process transactions, and continuously improve our offerings based on usage patterns and feedback.

To communicate with you

We may use your contact information to send you service updates, security alerts, promotional materials, and other information we believe may be of interest to you. You may opt out of marketing communications at any time.

To comply with legal obligations

We process certain information to comply with applicable laws, regulations, and legal processes, including responding to lawful requests from public authorities.

3. How We Share Your Information

Service providers

We share information with trusted third-party service providers who assist us in operating our business, such as hosting providers, payment processors, analytics services, and customer support tools. These providers are contractually obligated to protect your information and may only use it as directed by us.

Business transfers

If iMerge Business Solutions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

Legal requirements

We may disclose your information if required to do so by law or in response to valid requests from government authorities, or to protect the rights, property, or safety of iMerge, our users, or the public.

4. Data Retention

Retention periods

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we securely delete or anonymise it.

5. Your Rights

Access and correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. You may also request a copy of your personal data in a structured, machine-readable format.

Deletion and restriction

You may request that we delete your personal information or restrict its processing in certain circumstances. We will honour such requests unless we are required to retain the information for legal or legitimate business purposes.

Objection and withdrawal of consent

Where we process your information based on consent, you have the right to withdraw that consent at any time. You may also object to processing based on our legitimate interests. To exercise any of these rights, please contact us at support@imerge.in.

6. Cookies

How we use cookies

We use cookies and similar technologies to enhance your experience on our website, remember your preferences, analyse site traffic, and deliver relevant advertisements. You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of our website.

7. Data Security

Security measures

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Cross-border data transfers

iMerge Business Solutions is based in India. If you access our services from outside India, your information may be transferred to and processed in India or other countries where our service providers operate. By using our services, you consent to such transfers in accordance with this Privacy Policy.

9. Children's Privacy

Age restrictions

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

Policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

Get in touch

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@imerge.in or write to us at: iMerge Business Solutions Pvt Ltd, M204, Cactus Building, Tecci Park, Block B, First Floor, OMR, Sholinganallur, Chennai 600119, India.

Questions about this policy? Contact us

View Terms of Service